Terms and Conditions
Last updated: August 13, 2026
General Information
Brændeholm Risteri
Svendborgvej 409C
5600 Faaborg
Denmark
CVR no.: 43643312
Email: kontakt@braendeholmristeri.dk
Phone: +45 30 60 39 49
These terms and conditions apply by default to purchases made by private consumers at braendeholmristeri.dk.
For business purchases, other terms may apply based on a separate agreement.
Prices
All prices on the webshop are stated in Danish kroner (DKK) and include VAT, unless clearly indicated otherwise.
Any shipping costs are displayed before you complete your order.
Payment
The current payment methods are always displayed at checkout.
Brændeholm Risteri accepts, among others:
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American Express
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Apple Pay
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Google Pay
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Klarna
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Maestro
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Mastercard
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MobilePay
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Shop Pay
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UnionPay
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Visa
When paying with Klarna or another external payment provider, the payment provider's own terms may also apply.
We do not charge separate card fees.
When paying with certain payment cards or digital wallets, the amount may be reserved on your account in connection with the order. This depends on the payment method and your card issuer.
Payment for physical goods is generally only charged when the item is shipped.
Delivery
We deliver to addresses in Denmark.
You can choose from the delivery options displayed at checkout. We currently offer:
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DAO Parcel Shop
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DAO Private Delivery
For items in stock, the expected delivery time is usually 2–5 business days.
If an item has a longer delivery time, for example because it is on backorder, pre-ordered, or specially ordered, this will be stated on the product page or communicated in connection with the order as far as possible.
We offer free shipping on purchases over 499 DKK, unless otherwise indicated at checkout.
If a significant delay occurs, we will contact you as soon as possible.
Brændeholm Risteri bears the risk for the item until it is delivered to you.
If you do not pick up your package
Simply failing to pick up a package does not in itself constitute a valid cancellation.
If you wish to cancel a purchase, you must provide us with clear notice.
If an uncollected package is returned to us, you may be charged the actual costs associated with the return, to the extent permitted by law.
14-day right of withdrawal
As a consumer, you generally have a 14-day right of withdrawal when purchasing goods online, unless the item is subject to a statutory exemption.
The withdrawal period runs from the day you receive the item.
If an order consists of several items delivered separately, the period generally runs from the day you receive the last item.
If you wish to exercise your right of withdrawal, you must provide us with clear notice before the withdrawal period expires.
You can write to:
You can also use the standard withdrawal form at the bottom of this page.
It is not sufficient to simply refuse delivery or fail to pick up the package without simultaneously informing us that you wish to cancel the purchase.
Once you have notified us that you wish to cancel the purchase, the item must be returned no later than 14 days later.
Return address
Returns are sent to:
Brændeholm Risteri
Svendborgvej 409C
5600 Faaborg
Denmark
Please feel free to contact us before returning.
We do not accept packages sent via cash on delivery.
Return to a parcel shop must be agreed with us in advance.
You generally pay for the direct costs of return shipping yourself in the event of a standard cancellation.
You are responsible for the item during the return shipment.
Condition of the item upon withdrawal
You may examine the item in the same way as you would normally be able to do in a physical store.
If the item has been handled more than necessary to determine its nature, characteristics, and function, you are liable for any potential decrease in value.
Missing original packaging does not automatically deprive you of your statutory right of withdrawal. If the packaging is significant to the value of the item, missing or damaged packaging may be included in the assessment of any potential decrease in value.
Therefore, pack the item securely for return.
Coffee and other food items
Coffee is a food item.
For coffee and other food items, the right of withdrawal does not apply to the extent that the item is subject to the exceptions in the Consumer Contracts Act for food and other goods that cannot be returned according to general rules.
If you have received coffee or another food item that is damaged, incorrectly delivered, or otherwise not in order, you should naturally contact us.
Please write as soon as possible to kontakt@braendeholmristeri.dk with your order number and a description of the problem.
Extra 30-day return policy on equipment
In addition to the statutory right of withdrawal, Brændeholm Risteri offers a voluntary 30-day return policy on unused equipment.
The voluntary return policy does not change or limit your statutory rights during the first 14 days.
To use the voluntary return policy, you must notify us no later than 30 days after receiving the item.
After the expiration of the statutory right of withdrawal, the voluntary return policy only applies to equipment that:
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is unused
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is complete
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is not damaged
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can be resold as new
We therefore recommend that the original packaging be kept.
When using the voluntary return policy, you pay for the return shipping yourself.
When returning after the expiration of the statutory 14-day right of withdrawal, we will refund the purchase price of the item. The original shipping cost is not refunded as part of the voluntary return policy.
The voluntary 30-day return policy does not apply to coffee and other food items.
Refund upon withdrawal
When you use the statutory right of withdrawal, we will refund the payments we have received from you in connection with the purchase you are canceling.
This includes standard delivery costs. If you have chosen a more expensive form of delivery than our cheapest standard delivery, we are not obligated to refund the additional cost.
The refund will be made no later than 14 days after we receive your notice of withdrawal.
However, we may withhold the refund until we have received the item back or you have provided documentation that the item has been returned.
The refund will generally be made using the same payment method you used for the purchase, unless otherwise agreed.
Any decrease in value may be deducted from the refund.
Right to complain
When you shop at Brændeholm Risteri as a consumer, the Sale of Goods Act's rules on defects apply.
For standard goods, you generally have a 2-year right to complain.
This means that, depending on the specific situation, you may be entitled to, for example:
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repair
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replacement
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an appropriate price reduction
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cancellation of the purchase
You must complain within a reasonable time after discovering the defect or fault.
If you complain within two months of discovering the defect, the complaint will always be considered timely.
Contact us at:
Please describe the problem as precisely as possible and attach photos or videos if relevant.
You should not send the item back until you have been in contact with us.
If the complaint is justified, we will cover the reasonable costs necessary in connection with the complaint.
Complaint regarding coffee and other food items
Food items have a naturally limited shelf life, and a complaint must therefore be assessed in relation to the specific product and its shelf life.
If there is something wrong with the coffee or other food item you received, you should contact us as soon as possible after discovering the problem.
Please provide:
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order number
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which product it concerns
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what is wrong
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any batch or product information
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photos if relevant
We will then assess the case and find a solution if the complaint is justified.
Coffee subscription
When you sign up for a coffee subscription with Brændeholm Risteri, you enter into an ongoing agreement for the delivery of the goods and with the delivery interval stated at the time of subscription creation.
Price, discount, delivery interval, and upcoming payments are stated in the subscription details.
The coffee subscription has no binding period.
You can therefore cancel the subscription at any time. The cancellation applies prospectively to subscription deliveries that have not yet been dispatched.
A subscription signed up for online can also be canceled online via the subscription management associated with the subscription.
If you have problems changing or canceling the subscription, you can contact us at kontakt@braendeholmristeri.dk.
Depending on the subscription setup, you can also change or skip upcoming deliveries via your subscription management.
Payment is made automatically via the payment method linked to the subscription.
In the event of any changes to price or significant subscription terms, you will be informed before the change takes effect for future deliveries.
A subscription delivery that has already been dispatched is not covered by a subsequent cancellation of the subscription.
Access to complaints
If you wish to complain about a purchase, you must first contact Brændeholm Risteri at:
We will always try to find a solution directly with you.
If a solution cannot be found, a consumer can file a complaint with:
The Mediation Team for Consumer Complaints
Nævnenes Hus
Toldboden 2
8800 Viborg
The complaint is submitted via the Nævnenes Hus complaint portal.
As a rule, a complaint about standard goods or services can be processed when the price is between 1,220 DKK and 100,000 DKK.
Different amount limits may apply to special types of goods or services.
Personal data
Brændeholm Risteri is the data controller for the personal data we process in connection with your purchases and your contact with us.
In order to process and deliver an order, we may process, among other things:
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name
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address
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phone number
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email address
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order information
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delivery information
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information necessary for customer service and complaint processing
Payment information is also processed by the payment providers used in connection with the payment.
We only disclose information to partners when it is necessary for, for example, payment, delivery, operation of the webshop, accounting, or other legitimate and legal purposes.
This may include webshop, payment, shipping, IT, and accounting providers.
Personal data is not stored longer than necessary for the purpose for which it was collected. Information that must be stored according to, for example, bookkeeping legislation, is stored for the period required by law.
According to data protection regulations, you have, among other things, the possibility to request access to, correction of, or, where relevant, deletion of your personal data.
Inquiries regarding personal data can be sent to:
You also have the option to file a complaint about the processing of your personal data with the Danish Data Protection Agency (Datatilsynet).
Standard withdrawal form
This form can be used if you wish to exercise your right of withdrawal. It is not a requirement that you use the form.
To:
Brændeholm Risteri
Svendborgvej 409C
5600 Faaborg
Email: kontakt@braendeholmristeri.dk
I hereby announce that I wish to exercise the right of withdrawal in connection with my purchase of the following item(s):
Item(s):
Order number:
Ordered on:
Received on:
Consumer's name:
Consumer's address:
Date:
Signature:
(Only if the form is submitted on paper)
You are also welcome to use our form if you cancel a purchase at: https://braendeholmristeri.dk/pages/withdraw-contract